About three weeks ago my iPhone stopped sending or receiving text messages, it just stopped. And I text daily, a LOT. So needless to say I was distraught over this and wanted to curl up in the fetal position and cry. Okay so maybe that’s a slight exaggeration but for real, I was pretty bummed out. Not just because of the text issue but because I thought that was the beginning of the end of my iPhone. I am completely dependent on my iPhone it’s not even funny. Seriously, I would pay my cell phone bill before buying groceries if it came down to it. Basically I’m addicted to it, I can’t live without it. Yes, I have a problem.
If you knew me five years ago, you would find this fucking hilarious. I was one of those people who made fun of the assholes who walked around all the time with their Blackberry’s and iPhones glued in front of their face totally oblivious to everything going on around them. Always looking up this and that on the internet. And constantly pointing out that ‘there’s an app for that’. And then…..my ex got me one for my birthday and it didn’t take long for me to turn into one of those assholes. I can’t imagine life without it.
It took a couple of days for me to even realize there was a problem because most of my friends have iPhones and I was getting iMessages, I just didn’t know I wasn’t getting text messages. I thought my boyfriend was full of shit because for a couple days he wasn’t responding to my text but said he wasn’t getting them and that he was texting me but I wasn’t getting his. He kept saying something was wrong with MY phone and I kept saying something was wrong with HIS phone because I have an iPhone and I couldn’t possibly fathom that my phone was the problem. How dare you think there is a problem with my fancy expensive phone. *sigh* Well low and behold, a couple of nights later when I was with him he showed me his phone clearly showing all of the texts he had sent me that I never got. I felt so guilty for being so mad at him and thinking he was just blowing me off.
So that is when the aggravation really began. I started looking at all the settings in my phone trying to see if I changed something by mistake. I reset the network settings, twice. I went to the Apple store three times and none of them knew what the problem was or how to fix it. I went to the AT&T store two times just for them to shrug their shoulders and say maybe I needed to buy a new phone. Seriously??? Are you fucking kidding me? It’s an iPhone! I spent $500 on it almost two years ago, it should really last longer than that don’t you think? But no, they just want to make money off of me apparently.
After doing anything and everything I could think of, I decided to restore my phone to factory settings as my last resort. So I spent hours the other night backing up my phone to iTunes. Then I restored it and backed it up from my iTunes. Guess what…..yeah it didn’t work. Grrrrrrrr! I seriously wanted to pull my hair out. I have tried everything so why isn’t it working? It can’t be my phone, and I can’t afford a new one right now. I can’t take it anymore!!! I’m going to lose my mind!!!
So last night I decided to go to the AT&T store one last time before stuffing my phone up someones ass. I admit, I walked in a little bitchy at first but I have had enough at this point. The guy asked me how old my phone was and I quickly responded with “don’t even tell me I need to buy a new phone because I’m going to snap!” He said he just wanted to know if it was under warranty still. Ooooops, sorry dude. The first thing he did was go into my account and noticed that I didn’t have text on my service plan. WHAT?????? Of course I do!!!!! Nope, I didn’t.
Then it hits me. In the middle of December I had called up customer service to see how I could save money on my outrageous monthly bill. They changed my minutes plan and was supposed to leave my ‘unlimited data’ and ‘unlimited text’ alone. The only thing that she was supposed to change on my text plan was from family to single since my ex husband was no longer on my account and apparently I was still paying for family unlimited texting. It turns out she turned off texting all together.
But that still didn’t make sense because I changed my service plan in the middle of December and my texting didn’t stop until early January. Well the cool dude at the store said that the incompetent bitch (my words, not his) at customer service made my changes when I called mid December but put them in effect for the next billing cycle. So that’s why it didn’t happen right away and I never put the two together several weeks later.
Needless to say, this guy made me the happiest girl ever. I wanted to hug him. Who knew something so simple would make me so happy. Who knew something so simple was overlooked by so many people who deal with this shit every day.
So I ask. After three weeks of going into several Apple and AT&T stores to try and fix my precious phone, why did not ONE person ever ask to look into my account. Not one person asked questions. They all just opted for the sale opportunity.
Is it really so hard to do your job?